Benefits include:

Hall family of wines is looking for a part-time on call Wine Educator for our WALT BACA tasting room in Healdsburg. This is a unique opportunity for a motivated hospitality professional to be a part of our first cobranded property for WALT & BACA Wines. WALT & BACA are owned by the Hall family, whose reputation for outstanding wines and hospitality is far-reaching. WALT makes world class Pinot Noirs & Chardonnays from premier vineyards across the Pacific Coast. BACA is our newest brand and makes Zinfandel from pedigreed California vineyards.

The Wine Educator is responsible for hosting visitors to the WALT & BACA tasting room for tours & tastings, and educating guests on our story, and wines in order to sell wine, acquire new wine club members, and create ambassadors to the brand.

ABOUT YOU:

You are a team player passionate about hospitality, sales & wine! You enjoy making presentations, entertaining, and interacting with guests. You are professional, articulate, friendly, patient and wired for service. You enjoy anticipating and responding to even the unexpressed wishes and needs of our guests. You are a brand champion who is committed to providing the finest personal service and maintaining our facilities in order to create a warm, relaxed, yet refined ambiance.

You are successful at wine sales, wine club acquisitions, and building lasting relationships, which will distinguish WALT & BACA in people’s hearts and minds. You feel responsible for representing WALT & BACA in a professional manner and protecting all of the assets of the company. You are a supportive team player who will do whatever it takes to get the job completed well and with integrity. You have a contagious enthusiasm for wine country and our wines.

PHYSICAL DEMANDS:

• Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
• Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
• Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
• Ability to stand for long periods of time

COMPENSATION:

We offer a competitive compensation package at above market standards- For Wine Educators we offer a base hourly wage, plus commission on sales and wine club acquisitions. Full time employees enjoy Health insurance (Medical, Dental & Vision), paid vacation, paid volunteer work, 401k, a generous bi-annual wine allocation and employee discount.

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The Director of Technology is a hands-on role responsible for developing the company’s strategy for using technological resources and systems. They will serve as an architect for our system infrastructure and ensure the system works correctly at all times. This role reports directly to the President..

Responsibilities Include:

• Develop technical aspects of the business strategy to ensure alignment with goals.
• Evaluate the current system to identify redundancies, challenges, and opportunities.
• Serve as a lead architect to the technical systems infrastructure company-wide assisted by the key stakeholders.
• Supervise system infrastructure to ensure proper functionality.
• Troubleshoot and solve technology outages or breaks to functionality.
• Discover, vet, and implement new technologies as business needs arise.
• Build quality assurance and data protection processes.
• Monitor KPIs and manage IT budgets to assess technological performance.
• Work with key stakeholders to make improvements and adjustments to existing and new technology.
• Communicate the technology strategy to executive leaders.
• Organize trainings for departments to use technology proficiently (i.e. Visitor Center Managers, Wine Club).
• Lead large projects with technology components along with other senior leadership and stakeholders.
• Explore technologies that aid innovation, help us stay competitive, and move us forward as company not only in consumer sales, but also with our vineyards and winemaking practices.
• Systems include but are not limited to: Website & ECOM, POS, Reservation Tools, Wine Club Order. Management System, Customer Relationship Management Tools, Email Service Provider.
• Internal Systems include but are not limited to: Phones, Email, Internal Server.
• Manage IT department subordinates.

Responsibilities Include:

• Proven experience as a Director of Technology, or similar leadership role
• Continued education and knowledge of emerging technological trends
• Understanding of revenue budgets and business-planning
• Ability to conduct technological analyses and research
• Excellent communication skills
• Leadership and organizational abilities
• Strategic thinking
• Problem-solving aptitude
• Ability to work with multiple personalities and varying knowledge levels
• BS/BA in Computer Science, Engineering or a related field; MBA or other relevant graduate degree is a plus

Compensation & Benefits:

• Salary dependent on experience with potential for bonus
• Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines.

About HALL Family Wines:

• HALL, WALT and BACA produce critically acclaimed Cabernet Sauvignons, Pinot Noirs and Zinfandels that stand among the best in the world. We are deeply committed to the production of exceptional wines that are reflections of the land from which the grapes are grown. We are proud leaders in sustainability, having built the first LEED Gold winery in California, in addition to our 11 certified sustainable (CCWA) Estate vineyards.
• At HALL Family Wines, we strive to do the right thing, to follow responsible business practices and to give back to our communities. We believe in the philosophy of leaving the world better than we found it, a philosophy we have been putting into action for 50 years, both in business and through our family Foundation, established in 1977.
• Hall Wines is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, religion, veteran or disability status.

If values and community responsibility are important factors for you in choosing a place to work, if you enjoy working in an environment that prizes creativity, and if you hold yourself to a high standard of excellence in your job performance, this position may be a good fit for you.

Please submit a cover letter and resume to hr@hallwines.com.

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The BACA Back Staff position is responsible for tour set up, break down, and assistance during tours. Tasks include setting tour tasting room, preparing food accompaniment, washing and polishing glassware, stocking wines, retrieving wine for pick-ups, and assisting as needed in the tasting room. Lifting is required for equipment and boxes of wines. This person must be a friendly team player, attentive to details and responsible.

Responsibilities Include:

• Follow the directions of the BACA Management team to set-up, service and tear down tours and events.
• Prepare food items, menus, glassware and all set up for public tours throughout the day
• Cleaning prior to, during and following tours and events (includes kitchens, restrooms, outdoor seating areas, walkways, kitchens and offices.)
• Wash and polish glassware, dishes and silverware.
• Ensuring sufficient supplies (glasses, china, silver, linens, wines, etc.) are in place.
• Ensure equipment is in good working order. Identify any equipment that needs to be cleaned, repaired or replaced.
• Ensure the safety of all employees and guests.
• Handle additional responsibilities as required by management

Requirements:

• Must be at least 21 years old in order to serve alcohol.
• Previous experience in hospitality service preferably in a winery setting or restaurant.
• Must agree to participate in random drug testing as required. HALL maintains a drug-free work environment.
• Must be willing to go through background check.

Physical requirements:

Requires continuous standing and carrying 50 lbs.; occasional climbing, stooping, twisting and fine manipulation; intermittent bending.

Hours & days required: 2 Excellent attendance is required with flexibility to work the hours as determined by business needs, including nights and weekends.

Compensation & Benefits:

• Hourly rate dependent on experience with potential for bonus
• Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines. (*Full time status required for some benefits)

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The Wine Educator is responsible for hosting visitors to the HALL Rutherford Visitor Center for tours and tastings and educating guests on the HALL story and wines in order to sell wine, acquire new wine club members, and create ambassadors to the brand.

This person is passionate about hospitality, sales and wine! They enjoy making presentations, entertaining, and interacting with guests. They are professional, articulate, friendly, patient and wired for service. They enjoy anticipating and responding to even the unexpressed wishes and needs of our guests. This person is a brand champion who is committed to providing the finest personal service and maintaining our facilities in order to create a warm, relaxed, yet refined ambiance.

This person is successful at wine sales, Wine Club acquisitions and building lasting relationships which will distinguish HALL in people’s hearts and minds. They feel responsible for representing HALL in a professional manner and protecting all of the assets of the company. They are supportive team players who will do whatever it takes to get the job completed well and with integrity. They have a contagious enthusiasm for Napa and our wines.

Physical Demands:

• Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
• Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
• Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
• Ability to stand for long periods of time

Compensation & Benefits:

• We offer a competitive compensation package at above market standards- For Wine Educators we offer a base hourly wage, plus commission on sales and wine club acquisitions.
• Full time employees enjoy Health insurance (Medical, Dental & Vision), paid vacation, paid volunteer work, 401k, a generous bi-annual wine allocation and employee discount.

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Hall Family Wines is seeking an exceptional wine sales professional to join our Outbound Sales team. Join our team and help increase revenue while making our customers happy.

Responsibilities Include:

• Successfully execute email and phone sales to meet or exceed monthly sales goals.
• Strengthen current and new customer relationships through sales and service.
• Respond to customers in a friendly and efficient manner over the phone and email.
• Delight our customers with your prompt and professional communication and exceptional customer service.
• Collaborate with other departments and work within our systems to identify and solve shipping and order problems.
• Work with Customer Happiness Manager to identify new areas of business and strategies to maximize sales
• Display a positive attitude and work with integrity when communicating with customers and co-workers.
• Maintain a consistently high level of customer service while handling a high volume of email and telephone communications.
• Do everything within reason to ensure our customers have an exceptional experience.

Requirements:

• Highly motivated self-starter with a proven track record in Sales
• Winery DTC experience highly desired, WSET, CSW, preferred but not required.
• Working knowledge of Salesforce, or other equivalent experience with CRM. Proficient in Microsoft Office
• Positive Attitude
• Excellent problem-solving skills
• Strong organizational skills and attention to detail
• Good at managing competing priorities and knowing when to escalate issues
• Enjoy a fast-paced environment
• This job may require you to work weekends (taking two days off during the week.)
• Bachelor’s degree

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The primary role of this position is to assist our members and consumers who join our wine club and purchase wine by phone and email in a way that exceeds their expectations regarding their membership and consumer service needs. In addition, candidates must possess the ability to provide a high level of personal service to our members and consumers with a keen sense of luxury, care, and execution.

Responsibilities Include:

• Support the Membership group in a customer care capacity. Proactively assist in maintaining high-level experience and relationships with our members by email and phone.
• Process fulfillment requests and create and manage cases via Salesforce and the Fulfillment team.
• Communicate with our customers & members promptly regarding customer service order inquiries while escalating and delegating to the appropriate internal department and personnel as needed.
• Assist the Membership team in an administrative capacity, including mailings, filing, wine club auditing, customer service calls, and internal departments.
• Handle other tasks, responsibilities, and projects as needed.

Specific Responsibilities include, but are not limited to, the following:

• Maintain thorough knowledge of the winery, brand messaging, and products, including wines, membership programs, holiday gift programs, and seasonal promotional offers.
• Heavy use of systems including Salesforce, Microsoft Office Teams, Word & Excel, and Ship Compliant
• Have working knowledge of compliance regards to state mandates & requirements
• First contact resolution: Properly addressing our members' and clients' needs at first touch-point; eliminating the need for the customer to follow up with a second contact.
• Utilize the CRM database to create innovative uses of customer data to enhance member and consumer relationships while adding incremental revenue to the membership services group.
• Work with the Director of Membership & Wine Club Manager to identify new and creative opportunities to leverage Salesforce CRM related to retention and member benefits.
• Be proactive in presenting ideas and solutions that drive better customer experiences on the web, our membership services team, and our hospitality locations.
• Serve as a go-to resource for user assistance and issues with Magento, our Order Management and eCommerce platform across all business channels, including tasting rooms and fulfillment.
• On occasion, work at winery events at any of our locations in Napa and Sonoma.
• Complete other duties and responsibilities as required by the winery.

Requirements:

• A Bachelor's Degree or similar degree preferred or relevant work experience.
• 2-3 years of customer service experience.
• Possess excellent communication (written and verbal) and interpersonal skills.
• Enjoy telephone work and engaging our Members and Guests.
• Highly motivated, organized and detail-oriented with the ability to work in a fast paced environment with tight deadlines.
• Must be a dependable team-player and a highly motivated autonomous worker who can maintain project deadlines and a sense of urgency.
• Must be able to work overtime and weekends as necessary.
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook at an intermediate level.
• Working knowledge of CRM, POS and other winery-related systems.
• Perform duties and responsibilities in a manner consistent with the policies of HALL Wines.
• Must be able to lift 50 pounds.

Hours & Days Required:

Full-time position working Monday through Friday but must be flexible to work different days and hours as required. Weekend work is infrequent. There are at least four occasions throughout the year when this person assists with events at the winery.

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The Viticulture Technician for HALL Family of Wines assists the Vineyard Team in the production of ultra-premium wine grapes from both internal estates and external grower sources. This individual is responsible for ensuring the health and growth of vines to produce the optimal fruit quality for each growing region and vintage, as determined by farming and winemaking production goals. The position primarily supports the internal Viticulturist with scouting, field sampling, record keeping and reporting, and collecting research trial and basic vineyard data. Additionally, the Vit Tech aids the Grower Representative, as needed for general vineyard tasks, but particularly during crop estimation and harvest maturity sampling in collaboration with the Viticulturist.

Responsibilities Include:

• General vineyard scouting and monitoring throughout growing and harvest seasons (e.g., pests, diseases, water stress, nutrition, and weeds)
• Phenological data collection (i.e., budbreak, bloom, and veraison dates)
• Crop yield forecasting (e.g., cluster/shoot counts and cluster counts/weights)
• Petiole collection for nutrient analyses
• Vine water status monitoring (e.g., visual observations, pressure bombs)
• Assist with irrigation scheduling and fertilizer programs
• Soil sample collection for chemical composition and biological pests
• Irrigation water sampling for chemical composition
• Distribution uniformity testing of irrigation systems
• Research trial set-up, data collection, and methodology write-ups
• All sources of data collection, entry, and analysis (e.g., scouting notes and observations)
• Collect and process grape samples from assigned blocks during harvest
• Assist in laboratory grape berry maturity analyses, as needed
• Assist in identifying and marking specific sampling and harvesting areas for each vineyard block
• Check on individual vineyards during harvest for quality control and monitoring
• Vine counts
• Production of vineyard block maps in GIS environment
• Assist with certification and regulatory records, compliance, and reporting

Requirements:

• Agricultural experience or Viticulture/Horticulture education, preferred
• A valid driver’s license and acceptable DMV record is required
• Computer proficiency is necessary (e.g., MS Word, MS Excel, MS Outlook)
• GIS knowledge is helpful but not necessary
• Possess a positive attitude, disciplined work ethic, and strong communication skills
• Detail-oriented, self-motivated, and comfortable working alone
• Collaborative and team-oriented
• Ability to lift 50 pounds
• Ability to walk long distances on uneven or hilly terrain
• Ability to work outdoors for long hours in a variety of hot and cold climates
• Flexible and willing to work varying shifts, overtime, and weekends
• Drive long distances to vineyards
• Safely handle and utilize ATVs
• Assist with any additional department needs, as directed by management

Compensation & Benefits:

• Compensation dependent on experience with potential for bonus
• Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines.

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Our amazing production team is looking for a full-time experience cellar professional to join the team and assist will all areas of the Cellar. This is a full-time, year round role.

Responsibilities Include:

• Follow all employee safety rules
• Perform all aspects of cellar work, including but not limited to wine movements, racking, blending and bottling
• Cleaning and sanitizing of winery equipment
• Clean winery, bins, floors, walls, and different areas as needed
• Available to work the day or night shift during harvest and perform all related activities: receipt and handling of grapes, cap management, draining, pressing, barreling, topping
• Assure highest quality cellar operations consistent with winemaking standards
• Communicate with multiple departments to insure efficient workflow
• Perform routine barrel maintenance
• Perform all barrel activities - rack, fill, top/stir, additions, load, and unload barrel trucks
• Operate forklift
• Perform other duties as assigned by manager or supervisor
• Learn and effectively train others on all work processes in accordance with SOPs
• Assist with inventory of cellar and bottling supplies
• Assist during bottling operations: forklifting, wine transfers, dumping station, packing cases, stacking cases on pallets, shrink wrap pallets, bottling quality control
• Perform other duties as assigned by manager
• Contribute to improvements and processes required to gain efficiency and quality assurance in the cellar department

Requirements:

• Minimum two years winery production experience
• Commitment to excellence and high standards
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Ability to work independently and as a member of a team
• Forklift experience a plus
• Spanish language skills a plus

Physical Requirements:

While performing the duties of this job, the employee is frequently required to do the following:

• Must be able to lift up to 50+ pounds on a frequent basis
• Walk, kneel, bend, and stand
• Must be able to work in high places on ladders, tanks, and catwalks
• Must be able to work long hours, especially during harvest, and in extreme hot and/or cold climates
• Taste and smell in order to detect flaws or inconsistencies when performing various cellar functions

Work Environment:

• A percentage of time may be spent in cellar where temperatures are cool and noise level is usually moderate.
• Able to work outside in variable weather conditions

Compensation & Benefits:

• Hourly rate dependent on experience with potential for bonus
• Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines.

About HALL Family Wines:

• HALL, WALT and BACA produce critically acclaimed Cabernet Sauvignons, Pinot Noirs and Zinfandels that stand among the best in the world. We are deeply committed to the production of exceptional wines that are reflections of the land from which the grapes are grown. We are proud leaders in sustainability, having built the first LEED Gold winery in California, in addition to our 11 certified sustainable (CCWA) Estate vineyards.
• At HALL Family Wines, we strive to do the right thing, to follow responsible business practices and to give back to our communities. We believe in the philosophy of leaving the world better than we found it, a philosophy we have been putting into action for 50 years, both in business and through our family Foundation, established in 1977.
• Hall Wines is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, religion, veteran or disability status.

If values and community responsibility are important factors for you in choosing a place to work, if you enjoy working in an environment that prizes creativity, and if you hold yourself to a high standard of excellence in your job performance, this position may be a good fit for you.
Please submit a cover letter and resume to hr@hallwines.com.

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Hall family of wines is looking for a Wine Educator for our WALT tasting rooms in Sonoma. WALT is owned by the Hall family, whose reputation for outstanding wines and hospitality is far-reaching. WALT makes world class Pinot Noirs & Chardonnays from premier vineyards across the Pacific Coast.

The Wine Educator is responsible for hosting visitors to the WALT tasting room for tours & tastings, and educating guests on our story, and wines in order to sell wine, acquire new wine club members, and create ambassadors to the brand.

ABOUT YOU:

You are a team player passionate about hospitality, sales & wine! You enjoy making presentations, entertaining, and interacting with guests. You are professional, articulate, friendly, patient and wired for service. You enjoy anticipating and responding to even the unexpressed wishes and needs of our guests. You are a brand champion who is committed to providing the finest personal service and maintaining our facilities in order to create a warm, relaxed, yet refined ambiance.

You are successful at wine sales, wine club acquisitions, and building lasting relationships, which will distinguish WALT in people’s hearts and minds. You feel responsible for representing WALT in a professional manner and protecting all of the assets of the company. You are a supportive team player who will do whatever it takes to get the job completed well and with integrity. You have a contagious enthusiasm for wine country and our wines.

You are flexible and able to work weekends and holidays. You are also available to work in Napa or Sonoma as needed.

PHYSICAL DEMANDS:

• Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
• Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
• Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
• Ability to stand for long periods of time

Compensation & Benefits:

We offer a competitive compensation package at above market standards- For Wine Educators we offer a base hourly wage, plus commission on sales and wine club acquisitions. Full time employees enjoy Health insurance (Medical, Dental & Vision), paid vacation, paid volunteer work, 401k, a generous bi-annual wine allocation and employee discount.

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 The primary role of this position is to guide and assist our members and consumers who join our wine club and purchase wine by phone and e-mail in a way that exceeds their expectations. In addition, candidates must possess the ability to provide a high level of personal service to our members and an aptitude to sell wine.

Job Summary

• Support the membership services group in a sales and customer care capacity. Proactively maintain relationships with our members by email and phone. Process daily orders and communication in a timely manner in addition to sales inquiries from our direct mail, electronic mail and other inbound telephone campaigns.
• Assist in the creation of marketing programs utilizing CRM information to gain valuable insight on our members and mailing list subscribers. Identify opportunities to improve guest experiences and increase sales.
• Identify and execute new areas of business. Examples include corporate gifts, business partnerships and other non-traditional programs to create Direct to Consumer opportunities.
• Handle other tasks, responsibilities and projects as needed.

Specific Responsibilities include, but are not limited to, the following:

• Maintain thorough knowledge of the winery, brand messaging and products to include wines, membership programs, retail items, holiday gift programs, and seasonal promotional offers.
• Sell wine and promote HALL and WALT via telephone, email and online orders, inquiries, and requests. Learn and understand shipping laws as they relate to direct sales.
• Utilize the CRM database to create innovative uses of customer data to enhance member and consumer relationships while adding incremental revenue to the membership services group.
• Keen grasp on technology and leveraging CRM
• Heavy administrative record keeping and business operations standards including updating Salesforce contact records, order management including processing, refunds, fulfillment, case management, etc.
• Work with the Director of Membership to identify new and creative opportunities to leverage Salesforce CRM as it relates to retention and member benefits. Be proactive in presenting ideas and solutions that drive better customer experiences on the web, through our membership services team and at our hospitality locations.
• Serve as a go-to resource for user assistance and issues with Magento, our Order Management and Ecommerce platform across all business channels including tasting rooms, wholesale, and fulfillment
• On occasion, work at winery events at any of our locations in Napa and Sonoma.
• Complete other duties and responsibilities as required by the winery.

Qualifications / Requirements:

• A Bachelor’s Degree or similar degree preferred.
• 2-3 years of sales experience, preferably in a wine, beer or spirits related business. Experience in Direct to Consumer Sales a plus.
• Possess excellent communication (written and verbal) and interpersonal skills.
• Enjoy telephone work and engaging our Members and Guests.
• Highly motivated, organized and detail-oriented with the ability to work in a fast paced environment with tight deadlines and aggressive sales goals
• Ability to manage your “business” with a focus on prioritization and multi-tasking.
• Must be a dependable team-player and a highly motivated autonomous worker who can maintain project deadlines and a sense of urgency.
• Must be able to work overtime and weekends as necessary.
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook at an intermediate level.
• Above average understanding of CRM and Software as a Service (Cloud) systems.
• Perform duties and responsibilities in a manner consistent with the policies of HALL Wines.
• Must be able to lift 50 pounds.

Hours & days required:

Full-time position working Monday through Friday with occasional Saturdays but must be flexible to work different days and hours as required. There are at least four occasions throughout the year when this person assists with events at the winery.

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The HALL Back Staff position is responsible for tour set up, break down, and assistance during tours. Tasks include setting tour tasting room, preparing food accompaniment, washing and polishing glassware, stocking wines, retrieving wine for pick-ups, and assisting as needed in the tasting room. Lifting is required for equipment and boxes of wines. This person must be a friendly team player, attentive to details and responsible.

Responsibilities Include:

• Follow the directions of the HALL Management team to set-up, service and tear down tours and events.
• Prepare food items, menus, glassware and all set up for public tours throughout the day
• Cleaning prior to, during and following tours and events (includes kitchens, restrooms, outdoor seating areas, walkways, kitchens and offices.)
• Wash and polish glassware, dishes and silverware.
• Ensuring sufficient supplies (glasses, china, silver, linens, wines, etc.) are in place.
• Ensure equipment is in good working order. Identify any equipment that needs to be cleaned, repaired, or replaced.
• Ensure the safety of all employees and guests.
• Handle additional responsibilities as required by management

Requirements:

1. Must be at least 21 years old in order to serve alcohol.
2. Previous experience in hospitality service preferably in a winery setting or restaurant.
3. Must agree to participate in random drug testing as required. HALL maintains a drug-free work environment.
4. Must be willing to go through background check.

Physical requirements:

Requires continuous standing and carrying 50 lbs.; occasional climbing, stooping, twisting and fine manipulation; intermittent bending.

Hours & days required:

Excellent attendance is required with flexibility to work the hours as determined by business needs, including nights and weekends.

Compensation & Benefits:

Hourly rate dependent on experience with potential for bonus Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines. (*Full time status required for some benefits)

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Guest Relations upholds the HALL philosophy of quality, responsibility and exceptional customer service by working as part of a successful Visitor Center team. This role ensures a world class experience for winery guests by providing courteous service, accurate information and making appropriate recommendations to create a memorable experience for our guests.

Responsibilities Include:

• Work closely with MOD to book public tours and maximize profitability while maintaining the highest standards of hospitality and customer service. Booking and charging tours appropriately as to ensure a smooth flow throughout the day.
• Inform visiting guests about variety of experiences available at the Visitor Center, and assisting them in making a choice that best suits their needs and desires.
• Ensure that reservations are accurately recorded at the reception desk, in person, by telephone, and through the Cellar Pass and Salesforce systems for all HALL public tour programs.
• Assist with inputting shipping orders, retrieving and properly recording wine pickups, ensuring attention to detail and accuracy.
• Promote and sell the wine club, assist Wine Educators with wine sales and cash handling, focus on data capture.
• Ability to work in multiple systems, and assist with customer service issues that may arise
• Work with manager on ensuring merchandise in all areas is properly stocked and displayed
• Maintain, update and expand knowledge of viticulture, enology and HALL by participating in related educational opportunities sponsored by the winery and outside sources.
• Solve our customers’ problems and delight them with your prompt and professional communication.
• Respond to customers in a friendly and efficient manner over the phone, email and live chat.
• Make reservations for customers in our five tasting rooms, and upgrade VIPs to our elevated experiences.

Guest Experiences

• Deliver an engaging experience that exceeds expectations and delights guests.
• Maintain a contagious enthusiasm and pride. Always speak positively about HALL.
• Welcome guests, explain our offerings, pour wines, and answer questions.

Innovation and Initiative

• Make recommendations for improvement and support the decision of leadership.
• Immediately own and resolve problems.
• Take initiative to complete tasks and projects.
• Handle additional responsibilities as required by management.

Requirements:

1. Must be at least 21 years old in order to serve alcohol.
2. Previous experience in hospitality service preferably in a winery setting or restaurant.
3. Must agree to participate in random drug testing as required. HALL maintains a drug-free work environment.
4. Must be willing to go through background check.

Physical requirements:

Requires continuous standing and carrying 50 lbs.; occasional climbing, stooping, twisting and fine manipulation; intermittent bending.

Hours & days required:

Must be available to work a flexible schedule that includes nights and weekends.

Attendance requirements:

Excellent attendance is required with flexibility to work the hours as determined by business needs.

Compensation & Benefits:

• Salary dependent on experience with potential for bonus
• Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines.

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Responsibilities Include:

The Wine Educator is responsible for hosting visitors to the HALL St. Helena Visitor Center for tours and tastings and educating guests on the HALL story and wines in order to sell wine, acquire new wine club members, and create ambassadors to the brand.

Requirements:

This person is passionate about hospitality, sales and wine! They enjoy making presentations, entertaining, and interacting with guests. They are professional, articulate, friendly, patient and wired for service. They enjoy anticipating and responding to even the unexpressed wishes and needs of our guests. This person is a brand champion who is committed to providing the finest personal service and maintaining our facilities in order to create a warm, relaxed, yet refined ambiance.

This person is successful at wine sales, Wine Club acquisitions and building lasting relationships which will distinguish HALL in people’s hearts and minds. They feel responsible for representing HALL in a professional manner and protecting all of the assets of the company. They are supportive team players who will do whatever it takes to get the job completed well and with integrity. They have a contagious enthusiasm for Napa and our wines.

PHYSICAL DEMANDS:

• Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
• Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
• Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
• Ability to stand for long periods of time

COMPENSATION:

We offer a competitive compensation package at above market standards- For Wine Educators we offer a base hourly wage, plus commission on sales and wine club acquisitions. Full time employees enjoy Health insurance (Medical, Dental & Vision), paid vacation, paid volunteer work, 401k, a generous bi-annual wine allocation and employee discount.

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Hall family of wines is looking for a Wine Educator for our WALT tasting room in Napa. WALT is owned by the Hall family, whose reputation for outstanding wines and hospitality is far-reaching. WALT makes world class Pinot Noirs & Chardonnays from premier vineyards across the Pacific Coast.

The Wine Educator is responsible for hosting visitors to the WALT tasting room for tours & tastings, and educating guests on our story, and wines in order to sell wine, acquire new wine club members, and create ambassadors to the brand.

ABOUT YOU:

You are a team player passionate about hospitality, sales & wine! You enjoy making presentations, entertaining, and interacting with guests. You are professional, articulate, friendly, patient and wired for service. You enjoy anticipating and responding to even the unexpressed wishes and needs of our guests. You are a brand champion who is committed to providing the finest personal service and maintaining our facilities in order to create a warm, relaxed, yet refined ambiance.

You are successful at wine sales, wine club acquisitions, and building lasting relationships, which will distinguish WALT in people’s hearts and minds. You feel responsible for representing WALT in a professional manner and protecting all of the assets of the company. You are a supportive team player who will do whatever it takes to get the job completed well and with integrity. You have a contagious enthusiasm for wine country and our wines.

You are flexible and able to work weekends and holidays. You are also available to work in Napa or Sonoma as needed.

PHYSICAL DEMANDS:

• Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
• Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
• Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
• Ability to stand for long periods of time

COMPENSATION:
We offer a competitive compensation package at above market standards- For Wine Educators we offer a base hourly wage, plus commission on sales and wine club acquisitions. Full time employees enjoy Health insurance (Medical, Dental & Vision), paid vacation, paid volunteer work, 401k, a generous bi-annual wine allocation and employee discount.

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The Wine Educator is responsible for hosting visitors to the HALL Rutherford Visitor Center for tours and tastings and educating guests on the HALL story and wines in order to sell wine, acquire new wine club members, and create ambassadors to the brand.

This person is passionate about hospitality, sales and wine! They enjoy making presentations, entertaining, and interacting with guests. They are professional, articulate, friendly, patient and wired for service. They enjoy anticipating and responding to even the unexpressed wishes and needs of our guests. This person is a brand champion who is committed to providing the finest personal service and maintaining our facilities in order to create a warm, relaxed, yet refined ambiance.

This person is successful at wine sales, Wine Club acquisitions and building lasting relationships which will distinguish HALL in people’s hearts and minds. They feel responsible for representing HALL in a professional manner and protecting all of the assets of the company. They are supportive team players who will do whatever it takes to get the job completed well and with integrity. They have a contagious enthusiasm for Napa and our wines.

Physical Demands:

• Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
• Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
• Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
• Ability to stand for long periods of time

Compensation & Benefits:

• We offer a competitive compensation package at above market standards- For Wine Educators we offer a base hourly wage, plus commission on sales and wine club acquisitions.
• Full time employees enjoy Health insurance (Medical, Dental & Vision), paid vacation, paid volunteer work, 401k, a generous bi-annual wine allocation and employee discount.

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Position Overview:
The Wine Educator is responsible for hosting visitors to BACA for tours and tastings and educating guests on our story and wines in order to sell wine, acquire new wine club members, and create ambassadors to the brand.

About You:
This person is passionate about hospitality, sales and wine! They enjoy making presentations, entertaining, and interacting with guests. They are professional, articulate, friendly, patient and wired for service. They enjoy anticipating and responding to even the unexpressed wishes and needs of our guests. This person is a brand champion who is committed to providing the finest personal service and maintaining our facilities in order to create a warm, relaxed, yet refined ambiance.
This person is successful at wine sales, wine club acquisitions and building lasting relationships which will distinguish BACA in people’s hearts and minds. They feel responsible for representing BACA in a professional manner and protecting all of the assets of the company. They are supportive team players who will do whatever it takes to get the job completed well and with integrity. They have a contagious enthusiasm for wine country and our wines.

About Us:
BACA is owned by the Hall Family, whose reputation for outstanding wine and hospitality is far-reaching. BACA is our newest brand and makes Zinfandel from pedigreed California vineyards.

At HALL Family Wines, we strive to do the right thing, to follow responsible business practices and to give back to our communities. We believe in the philosophy of leaving the world better than we found it, a philosophy we have been putting into action for 50 years, both in business and through our family Foundation, established in 1977.
Our team consists of bright, energetic and talented people who have a passion for making great wine, supporting creativity and innovation, and demonstrating social responsibility. We offer a competitive benefit package including medical, dental, and 401(k).
If you think you are the right fit for this exciting new opportunity, please reach out to hr@hallwines.com.

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ABOUT THE ROLE

We are seeking a Winemaking Assistant for the 2022 harvest with the leadership and winemaking experience necessary to work with our team in ensuring the highest winemaking standards are being met. This is an excellent opportunity for individuals interested in ultra-premium winemaking at a state-of-the-art, family owned winery.

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Key role in the undertaking and reporting of research trials
• Quality control on crush pad
• Interface with optical sorting equipment
• Tank monitoring during fermentation
• Vineyard scouting
• Writing and assigning workorders
• Assisting the winemakers throughout harvest as necessary

QUALIFICATIONS

• Previous winemaking experience is a must, as is an educational background in Chemistry or Enology.
• Fluent English is required. Spanish language skills are a plus.
• Excellent communication skills
• Excellent leadership skills
• Computer skills required.
• Strong organization, problem-solving; able to manage priorities and workflow
• Ability to calculate figures.
• Must have reliable transportation.
• Willingness to work long hours on day or night shift.
• Versatility, flexibility, and a willingness to work within constantly changing priorities

PHYSICAL/MENTAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to do the following:

• Able to lift 55+ pounds.
• Walk, kneel, bend, and stand.

WORK ENVIRONMENT

• A percentage of time may be spent in cellar where temperatures are cool and noise level is usually moderate.
• Able to work outside in variable weather conditions

COMPENSATION:

We offer a competitive compensation package at above market standards.

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The Accounting Assistant will assist the Accounting department with data entry, processing, and recording transactions, filing and retrieving documents and reports.

Responsibilities Include:

• Provide support to the Accounting Department
• Perform basic office tasks, such as filing, data entry, processing mail, etc
• Assist with communications to customers and vendors as needed via email or phone
• Follow up on Accounts Receivables
• Assist with processing of billback invoices from distributors
• Accurately enter promotional sales invoices into Navision
• Support the Wholesale sales team as needed
• Process transactions including assisting with weekly check runs
• Assisting with audits, fact checks, and resolving discrepancies.

Requirements:

• Experience or education in related field is desirable
• Excellent communication skills and strong team player
• Proficiency with computers and accounting software, strong typing skills.
• Exceptional time management and verbal and written communication skills.
• Professional manner and strong ethical code.
• Ability to multitask and remain motivated and positive.
• Commitment to working efficiently and accurately.
• Excellent multitasker with exceptional communication and time management skills.

Compensation & Benefits:

• Hourly rate dependent on experience with potential for bonus
• Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines.

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The IT Support Tech provides first-hand technical support for clients experiencing desktop and IT-related issues. This role is responsible for installing new computer systems, resolving hardware issues, upgrading software, troubleshooting network systems, and providing general IT support to all users.

Responsibilities Include:

• Provide support with platforms (salesforce, ecommerce, point of sales) in development, reports and integrations
• Identify and act on opportunities to improve and update software and systems
• Support all departments of organization
• Aid in development and design of training programs and workshops for staff at all levels for each organizational platform
• Run and distribute regular customer relations management reports for senior staff
• Work with external IT agencies/vendors on all company platforms
• Work with multiple departments, personalities, & skill levels to meet the needs of the business in an attentive, friendly, courteous and service oriented manner
• Troubleshoot and investigate system issues
• Perform updates to system in response to business needs
• May participate in IT projects (e.g., office relocation and expansion, server and networking infrastructure upgrades, etc.), and travel as needed
• Deliver exceptional service as the face of IT Support & initial point of contact for the company
• Able to work weekends as support request come in to support inbox
• Support VoIP system basic needs and engage with the vendor for more advanced requirements
• Other tasks as assigned

Requirements:

• Experience in an Information Technology setting
• Experience with Salesforce, Ecommerce, Point of Sales, and other Customer Relations Management tools
• Experience in Application and SQL coding
• Excellent Communication skills
• Knowledge of technical management, information analysis and software systems
• Knowledge of coding and ability to read code across platforms
• Ability to create and maintain system process documents
• Ability to manage and work with system support in hands on capacity
• Must be able to multitask and prioritize departmental functions to meet deadlines
• In-depth knowledge of Windows Desktop Operating Systems (in particular, Windows 7 & Windows 10) & Microsoft Office 365
• Familiar with a wide range of peripherals, including tablets, smartphones, printers, and scanners
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Ability to maintain vigilance on security and confidential issues while adhering to PCI requirements
• Ability to react quickly to changes in external regulations and technology advances

Additional Bonus Requirements:

• Experience in wine industry technology or visitation
• Experience with V360 POS, Apple iPad management (Jamf), Magento (Adobe Commerce), Mitel / RingCentral VOIP, receipt printers
• Experience in Application and SQL coding
• Knowledge of coding and ability to read code across platforms
• Ability to lift 40 lbs.

Compensation & Benefits:

• Hourly rate dependent on experience with potential for bonus
• Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines.

About HALL Family Wines:

• HALL, WALT and BACA produce critically acclaimed Cabernet Sauvignons, Pinot Noirs and Zinfandels that stand among the best in the world. We are deeply committed to the production of exceptional wines that are reflections of the land from which the grapes are grown. We are proud leaders in sustainability, having built the first LEED Gold winery in California, in addition to our 11 certified sustainable (CCWA) Estate vineyards.
• At HALL Family Wines, we strive to do the right thing, to follow responsible business practices and to give back to our communities. We believe in the philosophy of leaving the world better than we found it, a philosophy we have been putting into action for 50 years, both in business and through our family Foundation, established in 1977.
• Hall Wines is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, religion, veteran or disability status.

If values and community responsibility are important factors for you in choosing a place to work, if you enjoy working in an environment that prizes creativity, and if you hold yourself to a high standard of excellence in your job performance, this position may be a good fit for you.
Please submit a cover letter and resume to hr@hallwines.com.

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