Join Our Team

Join Our Team

HALL Family Wines Careers

HALL Family Wines produces critically acclaimed Cabernet Sauvignons, Pinot Noirs and Zinfandels that stand among the best in the world. We are deeply committed to the production of exceptional wines that are reflections of the land from which the grapes are grown. We are proud leaders in sustainability, having built the first LEED Gold winery in California, in addition to our 11 certified sustainable (CCWA) Estate vineyards.

At HALL Family Wines, we strive to do the right thing, to follow responsible business practices and to give back to our communities. We believe in the philosophy of leaving the world better than we found it, a philosophy we have been putting into action for 50 years, both in business and through our family Foundation, established in 1977.

Hall Wines is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, religion, veteran or disability status.

For all opportunities, email hr@hallwines.com 


Available Opportunities

Hospitality/Sales

Wine Educator | St. Helena, CA

Wine Educator | Napa/Sonoma, CA

Backstaff | St. Helena, CA

Guest Relations Associate | St. Helena, CA

On-Call Wine Educator | Healdsburg, CA

Member Associate | St. Helena, CA

Viticulture/Winemaking

No positions open at this time.

Harvest Positions | St. Helena, CA

Administrative/Support

Shipping Associate | Napa, CA

Communications Coordinator | St. Helena, CA

Partner Relations Associate | St. Helena, CA

Customer Care Coordinator | St. Helena, CA


Benefits

Benefits include:

  • Health Insurance (Medical, Dental and Vision)
  • Paid vacation
  • 80 hours of annual sick time
  • 40 hours of paid volunteer work
  • 401K
  • Wine allocation
  • Discounts on wines

*Full time status needed for some benefits


On-Call Wine Educator
Healdsburg

Hall family of wines is looking for a part-time on call Wine Educator for our WALT BACA tasting room in Healdsburg. This is a unique opportunity for a motivated hospitality professional to be a part of our first cobranded property for WALT & BACA Wines. WALT & BACA are owned by the Hall family, whose reputation for outstanding wines and hospitality is far-reaching. WALT makes world class Pinot Noirs & Chardonnays from premier vineyards across the Pacific Coast. BACA is our newest brand and makes Zinfandel from pedigreed California vineyards.


The Wine Educator is responsible for hosting visitors to the WALT & BACA tasting room for tours & tastings, and educating guests on our story, and wines in order to sell wine, acquire new wine club members, and create ambassadors to the brand.


ABOUT YOU:
You are a team player passionate about hospitality, sales & wine! You enjoy making presentations, entertaining, and interacting with guests. You are professional, articulate, friendly, patient and wired for service. You enjoy anticipating and responding to even the unexpressed wishes and needs of our guests. You are a brand champion who is committed to providing the finest personal service and maintaining our facilities in order to create a warm, relaxed, yet refined ambiance.

You are successful at wine sales, wine club acquisitions, and building lasting relationships, which will distinguish WALT & BACA in people’s hearts and minds. You feel responsible for representing WALT & BACA in a professional manner and protecting all of the assets of the company. You are a supportive team player who will do whatever it takes to get the job completed well and with integrity. You have a contagious enthusiasm for wine country and our wines.

PHYSICAL DEMANDS:

  • Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
  • Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
  • Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
  • Ability to stand for long periods of time

COMPENSATION:
We offer a competitive compensation package at above market standards- For Wine Educators we offer a base hourly wage, plus commission on sales and wine club acquisitions. Full time employees enjoy Health insurance (Medical, Dental & Vision), paid vacation, paid volunteer work, 401k, a generous bi-annual wine allocation and employee discount.

Membership Associate
St. Helena

The primary role of this position is to guide and assist our members and consumers who join our wine club and purchase wine by phone and e-mail in a way that exceeds their expectations. In addition, candidates must possess the ability to provide a high level of personal service to our members and an aptitude to sell wine.

Responsibilities Include:

  • Support the membership services group in a sales and customer care capacity. Proactively maintain relationships with our members by email and phone. Process daily orders and communication in a timely manner in addition to sales inquiries from our direct mail, electronic mail and other inbound telephone campaigns.
  • Assist in the creation of marketing programs utilizing CRM information to gain valuable insight on our members and mailing list subscribers. Identify opportunities to improve guest experiences and increase sales.
  • Identify and execute new areas of business. Examples include corporate gifts, business partnerships and other non-traditional programs to create Direct to Consumer opportunities.
  • Handle other tasks, responsibilities and projects as needed.

Specific Responsibilities include, but are not limited to, the following:

  • Maintain thorough knowledge of the winery, brand messaging and products to include wines, membership programs, retail items, holiday gift programs, and seasonal promotional offers.
  • Sell wine and promote our brands via telephone, email and online orders, inquiries, and requests. Learn and understand shipping laws as they relate to direct sales.
  • Utilize the CRM database to create innovative uses of customer data to enhance member and consumer relationships while adding incremental revenue to the membership services group.
  • Keen grasp on technology and leveraging CRM
  • Heavy administrative record keeping and business operations standards including updating Salesforce contact records, order management including processing, refunds, fulfillment, case management, etc.
  • Work with the Director of Membership to identify new and creative opportunities to leverage Salesforce CRM as it relates to retention and member benefits. Be proactive in presenting ideas and solutions that drive better customer experiences on the web, through our membership services team and at our hospitality locations.
  • On occasion, work at winery events at any of our locations in Napa and Sonoma.
  • Complete other duties and responsibilities as required by the winery.

Requirements:

  • A Bachelor’s Degree or similar degree preferred.
  •  2-3 years of sales experience, preferably in a wine, beer or spirits related business. Experience in Direct to Consumer Sales a plus.
  • Possess excellent communication (written and verbal) and interpersonal skills.
  • Enjoy telephone work and engaging our Members and Guests.
  • Highly motivated, organized and detail-oriented with the ability to work in a fast paced environment with tight deadlines and aggressive sales goals
  • Ability to manage your “business” with a focus on prioritization and multi-tasking.
  • Must be a dependable team-player and a highly motivated autonomous worker who can maintain project deadlines and a sense of urgency.
  • Must be able to work overtime and weekends as necessary.
  • Proficient with Microsoft Word, Excel, PowerPoint and Outlook at an intermediate level.
  • Above average understanding of CRM and Software as a Service (Cloud) systems.
  • Perform duties and responsibilities in a manner consistent with the policies of HALL Wines.
  • Must be able to lift 50 pounds.

Compensation & Benefits:

  • Hourly Rate + commissions
  • Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines.

Wine Educator
Napa/Sonoma

Hall family of wines is looking for a Wine Educator for our WALT tasting rooms in Napa. WALT is owned by the Hall family, whose reputation for outstanding wines and hospitality is far-reaching. WALT makes world class Pinot Noirs & Chardonnays from premier vineyards across the Pacific Coast.

The Wine Educator is responsible for hosting visitors to the WALT tasting room for tours & tastings, and educating guests on our story, and wines in order to sell wine, acquire new wine club members, and create ambassadors to the brand.

ABOUT YOU:
You are a team player passionate about hospitality, sales & wine! You enjoy making presentations, entertaining, and interacting with guests. You are professional, articulate, friendly, patient and wired for service. You enjoy anticipating and responding to even the unexpressed wishes and needs of our guests. You are a brand champion who is committed to providing the finest personal service and maintaining our facilities in order to create a warm, relaxed, yet refined ambiance.

You are successful at wine sales, wine club acquisitions, and building lasting relationships, which will distinguish WALT in people’s hearts and minds. You feel responsible for representing WALT in a professional manner and protecting all of the assets of the company. You are a supportive team player who will do whatever it takes to get the job completed well and with integrity. You have a contagious enthusiasm for wine country and our wines.

You are flexible and able to work weekends and holidays. You are also available to work in Napa or Sonoma as needed. PHYSICAL DEMANDS: * Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies * Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc. * Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks * Ability to stand for long periods of time

COMPENSATION:
We offer a competitive compensation package at above market standards- For Wine Educators we offer a base hourly wage, plus commission on sales and wine club acquisitions. Full time employees enjoy Health insurance (Medical, Dental & Vision), paid vacation, paid volunteer work, 401k, a generous bi-annual wine allocation and employee discount.

Shipping Associate
Napa

The primary role of this position is to provide support for our Direct to Consumer programs through the fulfillment of direct orders. Orders stem from wine club, online, and winery sales. We fulfill orders in a way that exceeds our customers’ expectations. The Shipping Associate will report to the Shipping Manager and is vital in assisting the shipping department to prepare packages, accurately packing of wine orders including wine club, samples, and re-shipment of undeliverable packages.

Responsibilities Include:

  • Preparing and packing orders for daily, club and sample requests.
  • Verification and accuracy of products on each order.
  • Help maintain an accurate inventory and restocking of incoming inventory.
  • Receiving inbound products and deliveries.
  • Keep work areas neat for efficiency and safety.
  • Handle other projects and responsibilities as required and needed.

Requirements:

  • Previous experience in shipping and receiving in a winery environment preferred.
  • Experience with compliance & order management systems
  • Be familiar with major carrier services including Fedex or UPS or any other major carrier
  • Computer literacy with basic desktop skills including MS Office suites including Outlook
  • Good communication skills, verbal and written, with attention to detail.
  • Dependable team-player with a sense of urgency and commitment to meet or beat tight deadlines.
  • Must be able to lift and carry 50 pounds.
  • Must have strong organizational skills, be a quick learner and be a detail-oriented problem solver.
  • Must agree to participate in random drug testing as required. HALL maintains a drug-free work environment.

Hours & days required:
Full-time position working Monday through Friday but must be flexible to work different days and hours as required. Weekend work is infrequent but possible. There are at least four occasions throughout the year when this person assists with events at the winery.


Compensation & Benefits:

  • Hourly rate dependent on experience with potential for bonus
  • Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines.

Harvest Positions
St. Helena, CA

Harvest Cellar Worker
We embrace an environment dedicated to high-end winemaking. This is an excellent opportunity to work with various varietals at an ultra-premium winery. Duties include assisting with all cellar activities including wine movements, crushing, racking, blending, and bottling. Cellar Workers are responsible for sanitation in all areas of cellar operations including tanks, floors, fittings, and all other equipment. Positions typically last about four months, between August and November.


Harvest Lab Technician/Cellar
Initially, under close supervision, this laboratory portion of this position will be responsible for the analysis and sample prep associated with fermentation monitoring and grape maturity tracking. As experience is gained, duties will become more diversified and will come to include other analytical lab tasks. In the cellar, duties will include equipment sanitation, pump overs, and wine movements including barrel filling and racking. Positions typically run between mid-August and mid-December.


Seasonal Viticulture Intern
The Seasonal Viticulture Intern for HALL Family of Wines is an integral member of the Vineyard Team for the growing and harvest seasons. This individual is responsible for many of the essential activities performed during the growing season that yield the high-quality fruit at harvest for our ultra-premium wine production. The Viticulture Intern primarily assists both the Viticulturist and Grower Representative to collect scouting data and water stress measurements, perform crop estimations, and maturity sampling at harvest. The position will be approximately May-November


Winemaking Intern
We are seeking a Winemaking Assistant for the 2020 harvest with the leadership and winemaking experience necessary to work with our team in ensuring the highest winemaking standards are being met. This is an excellent opportunity for individuals interested in ultra-premium winemaking at a state-of-the-art, family-owned winery. Positions typically run between mid-August and late December.


Compensation & Benefits:
• Competitive hourly rate & paid sick leave

Backstaff
St. Helena, CA

The HALL Back Staff position is responsible for tour set up, break down, and assistance during tours. Tasks include setting tour tasting room, preparing food accompaniment, washing and polishing glassware, stocking wines, retrieving wine for pick-ups, and assisting as needed in the tasting room. Lifting is required for equipment and boxes of wines. This person must be a friendly team player, attentive to details and responsible.

Responsibilities Include:

  • Follow the directions of the HALL Management team to set-up, service and tear down tours and events.
  • Prepare food items, menus, glassware and all set up for public tours throughout the day
  • Cleaning prior to, during and following tours and events (includes kitchens, restrooms, outdoor seating areas, walkways, kitchens and offices.)
  • Wash and polish glassware, dishes and silverware.
  • Ensuring sufficient supplies (glasses, china, silver, linens, wines, etc.) are in place.
  • Ensure equipment is in good working order. Identify any equipment that needs to be cleaned, repaired or replaced.
  • Ensure the safety of all employees and guests.
  • Handle additional responsibilities as required by management

Requirements:

  1. Must be at least 21 years old in order to serve alcohol.
  2. Previous experience in hospitality service preferably in a winery setting or restaurant.
  3. Must agree to participate in random drug testing as required. HALL maintains a drug-free work environment.
  4. Must be willing to go through background check.

Physical requirements:
Requires continuous standing and carrying 50 lbs.; occasional climbing, stooping, twisting and fine manipulation; intermittent bending.

Hours & days required: 2

Excellent attendance is required with flexibility to work the hours as determined by business needs, including nights and weekends.

Compensation & Benefits:

  • Hourly rate dependent on experience with potential for bonus
  • Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines. (*Full time status required for some benefits)

On Call Guest Relations Associate
St. Helena, CA

Guest Relations upholds the HALL philosophy of quality, responsibility and exceptional customer service by working as part of a successful Visitor Center team. This role ensures a world class experience for winery guests by providing courteous service, accurate information and making appropriate recommendations to create a memorable experience for our guests.

Responsibilities Include:

  • Work closely with MOD to book public tours and maximize profitability while maintaining the highest standards of hospitality and customer service. Booking and charging tours appropriately as to ensure a smooth flow throughout the day.
  • Inform visiting guests about variety of experiences available at the Visitor Center, and assisting them in making a choice that best suits their needs and desires.
  • Ensure that reservations are accurately recorded at the reception desk, in person, by telephone, and through the Cellar Pass and Salesforce systems for all HALL public tour programs.
  • Assist with inputting shipping orders, retrieving and properly recording wine pickups, ensuring attention to detail and accuracy.
  • Promote and sell the wine club, assist Wine Educators with wine sales and cash handling, focus on data capture.
  • Ability to work in multiple systems, and assist with customer service issues that may arise
  • Work with manager on ensuring merchandise in all areas is properly stocked and displayed
  • Maintain, update and expand knowledge of viticulture, enology and HALL by participating in related educational opportunities sponsored by the winery and outside sources.
  • Solve our customers’ problems and delight them with your prompt and professional communication.
  • Respond to customers in a friendly and efficient manner over the phone, email and live chat.
  • Make reservations for customers in our five tasting rooms, and upgrade VIPs to our elevated experiences.

Guest Experiences

  • Deliver an engaging experience that exceeds expectations and delights guests.
  • Maintain a contagious enthusiasm and pride. Always speak positively about HALL.
  • Welcome guests, explain our offerings, pour wines, and answer questions.

Innovation and Initiative

  • Make recommendations for improvement and support the decision of leadership.
  • Immediately own and resolve problems.
  • Take initiative to complete tasks and projects.
  • Handle additional responsibilities as required by management.

Requirements:

  • Must be at least 21 years old in order to serve alcohol.
  • Previous experience in hospitality service preferably in a winery setting or restaurant.
  • Must agree to participate in random drug testing as required. HALL maintains a drug-free work environment.
  • Must be willing to go through background check.

Physical requirements:
Requires continuous standing and carrying 50 lbs.; occasional climbing, stooping, twisting and fine manipulation; intermittent bending.

Hours & days required:

Must be available to work a flexible schedule that includes nights and weekends.

Attendance requirements:

Excellent attendance is required with flexibility to work the hours as determined by business needs.

Compensation & Benefits:

  • Salary dependent on experience with potential for bonus
  • Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines. (must be regular full time status to qualify for some benefits)

Communications Coordinator – PR & Social
St. Helena, CA

St. Helena The Communications Coordinator role helps to develop, share and communicate ideas, efforts, and event support within the PR & Marketing Department across the portfolio of brands. This hands-on role will help assist with both public relations and marketing-related efforts, stay on top of industry trends and share ideas on how to align with pop culture, support internal activities, and serve as support for the entire team. This role will directly help to communicate with media, assist with planning events, assist with wine submissions for critics, help with basic creative work including photoshoots, and manage the HALL Family Wines several social media pages. Ideally the Communications Coordinator will help to propel the luxury brands with influencers while contributing to the success of HALL Family Wine’s public image. This role will work under the direction of the Director of PR and the Director of Marketing.

Responsibilities Include:

  • Develop, maintain and own the social media content calendars for HALL, WALT and BACA. Including posts on Facebook, Instagram, and Twitter
  • Develop creative assets for social media in accordance with the content calendar
  • At times collaborate with marketing team to secure creative assets used across other media
  • Deploy post in social media with native and 3rd party tools
  • Monitor and respond to comments in the social media spaces regularly
  • Manage social media spaces during comms crisis and live events such as Cab Cookoff and Kathryn Hall Release Party
  • Stay up-to-date on social trends and happenings, and develop content that is relevant
  • Author monthly social media reports for the executive leadership team
  • Participate in and contribute to marketing creative brainstorms
  • Assist with creative photoshoots, on-site filming and social media shoots as needed
  • Assist with day-to-day public relations duties including both outreach and responding to proactive / reactive media inquiries
  • Assist with planning and logistics support for consumer events, sending collateral shipping wines to various events throughout the year, attending local events as needed
  • Assist with drafting, distributing press releases to media via Cision software
  • Assist with calendar items – adding internal events on Syndical and local calendars
  • Maintain press clips archive to ensure all stories are saved for reference
  • Assist with social media needs for weekly Happy Hour series and organic social campaigns supporting episodes.
  • Create media lists, research editorial calendars, pitch media with compelling angles.
  • Assist with securing broadcast, digital and print placements for all brands
  • Assist with media stunts across the portfolio, both on and off-site as budgeted
  • Assist with on-site media tours at all properties
  • Assist with wine submissions, management, reviews as requested
  • All other duties as needed and directed by the Director of PR and Director of Marketing

Requirements:

  • One year experience in marketing/communications role
  • Social Media Management experience a plus
  • Public Relations internship or professional experience a plus
  • Ability to work weekends for annual company events and PR events as needed.
  • Excellent written communication skills (spelling and grammar).
  • Strong attention to detail and accuracy.
  • Willingness to receive and respond to constructive criticism in a positive manner.
  • Team player who is flexible and has the ability to wear multiple hats when necessary.
  • Ability to effectively handle multiple projects simultaneously.
  • Must work well in a deadline driven environment and high energy open office environment.
  • Appreciation of and interest in wine.
  • Good design eye and intermediate photography skills
  • Competency in Adobe Creative Suite applications Photoshop, InDesign, Illustrator. Light HTML experience a plus.
  • Excel and Word experience is required.

Partner Relations Associate
St. Helena, CA

The primary role of the Partner Relations Associate is to provide administrative and customer service support and follow through to the Partner Relations team and the partners/investors. Using attention to detail, this role is heavy in data entry and ensuring databases are correct while making sure our investors have what they need.

Responsibilities Include:

  • Administration: Ensure data is accurate and assist Partner Relations Manager, Vice President, other departments, and partners with information as needed.
  • Keep existing partners’ contact information correct in our systems to include ensuring contact, billing and all investment details are accurate for partner releases.
  • Communicate address & ACH updates to all appropriate departments
  • Follow up with Partners when change notifications come through
  • Business cards - Obtain all needed information, order cards and ship out when they arrive
  • Spreadsheet matching and data cleanup as needed

Samples:

  • Batch shipping fees
  • Pull Sample report with all Partners receiving wine
  • Include billing states and all SKUs for each club level so COGS can be calculated for K1 reporting
  • Total number of clubs, bottles and cases for each club level so shipping/warehouse can order & pack
  • Reconcile this report vs. actual orders uploaded to Ship Compliant and fix/report each variance to shipping/warehouse, as well as accounting if applicable (changes to pick up, extra preference, etc.)
  • Pull Sample report for uploading into Ship Compliant
  • Create order numbers, tags, etc. for each order, separate spreadsheet for each club level
  • Fix compliance issues after Ship Compliant upload
  • Reach out to Partners for new shipping dates, additional shipping names/address, birthdates, etc. as needed

Customer Service:

  • Process orders, including gift cards when needed
  • Holiday sales - Create and upload into Ship Compliant spreadsheets, process gift cards, perform outreach, create custom gift sets, etc.
  • Handle corked bottle replacements/all promo sheets
  • Handle all shipping inquiries and issues; rerouting/recalling shipments as needed
  • Monitor time-sensitive shipments; follow up as needed to ensure delivery
  • Prepare report for wine credits and send emails to each level of partner
  • Enter Wine Credit orders in Magento/Ship Compliant and log all SKUs, dates, order numbers, etc. on spreadsheet
  • Wine Club, Winery Event Participation and Personal Experiences: Be a part of our member and consumer experiences. Assist with the development of the theme and agenda; collect reservations; and assist with set-up, registration, hosting, and most importantly, sales at each event.
  • Other duties as assigned.

Requirements:

  • Highly motivated, organized and detail-oriented with the ability to work in a fast-paced environment with tight deadlines.
  • Possess excellent communication (written and verbal) and interpersonal skills.
  • Enjoy telephone work and engaging our partners/investors.
  • Must be a dependable team-player and a highly motivated autonomous worker who can maintain project deadlines and a sense of urgency.
  • Experience within the wine or hospitality industry in sales and guest services preferred.
  • Must be able to work overtime and weekends as necessary.
  • Proficient with Microsoft Word, Excel, PowerPoint and Outlook at an intermediate level.
  • Experience with database management systems is required. Knowledge and understanding of Salesforce will benefit a candidate. Past experience with Magento Ecommerce is also a plus.
  • Perform duties and responsibilities in a manner consistent with the policies of HALL Wines.
  • A High School Diploma
  • Must be able to lift 50 pounds.

Wine Educator
St. Helena, CA

Hall family of wines is looking for a Wine Educator for our HALL tasting room in St. Helena. HALL is owned by the Hall family, whose reputation for outstanding wines and hospitality is far-reaching. HALL makes world class Cabernet Sauvignons from premier estate vineyards.

The Wine Educator is responsible for hosting visitors to the HALL tasting room for tours & tastings, and educating guests on our story, and wines in order to sell wine, acquire new wine club members, and create ambassadors to the brand.

ABOUT YOU:

You are a team player passionate about hospitality, sales & wine! You enjoy making presentations, entertaining, and interacting with guests. You are professional, articulate, friendly, patient and wired for service. You enjoy anticipating and responding to even the unexpressed wishes and needs of our guests. You are a brand champion who is committed to providing the finest personal service and maintaining our facilities in order to create a warm, relaxed, yet refined ambiance.

You are successful at wine sales, wine club acquisitions, and building lasting relationships, which will distinguish HALL in people’s hearts and minds. You feel responsible for representing HALL in a professional manner and protecting all of the assets of the company. You are a supportive team player who will do whatever it takes to get the job completed well and with integrity. You have a contagious enthusiasm for wine country and our wines.

You are flexible and able to work weekends and holidays. You are also available to work in Napa or Sonoma as needed.

PHYSICAL DEMANDS:

  • Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
  • Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
  • Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
  • Ability to stand for long periods of time

COMPENSATION:

We offer a competitive compensation package at above market standards- For Wine Educators we offer a base hourly wage, plus commission on sales and wine club acquisitions. Full time employees enjoy Health insurance (Medical, Dental & Vision), paid vacation, paid volunteer work, 401k, a generous bi-annual wine allocation and employee discount.

Customer Care Coordinator
St. Helena, CA

The primary role of this position is to assist our members and consumers who join our wine club and purchase wine by phone and email in a way that exceeds their expectations regarding their membership and consumer service needs. In addition, candidates must possess the ability to provide a high level of personal service to our members and consumers with a keen sense of luxury, care, and execution.

Responsibilities Include:

  • Support the Membership group in a customer care capacity. Proactively assist in maintaining high-level experience and relationships with our members by email and phone.
  • Process fulfillment requests and create and manage cases via Salesforce and the Fulfillment team.
  • Communicate with our customers & members promptly regarding customer service order inquiries while escalating and delegating to the appropriate internal department and personnel as needed.
  • Assist the Membership team in an administrative capacity, including mailings, filing, wine club auditing, customer service calls, and internal departments.
  • Handle other tasks, responsibilities, and projects as needed.

Specific Responsibilities include, but are not limited to, the following:

  • Maintain thorough knowledge of the winery, brand messaging, and products, including wines, membership programs, holiday gift programs, and seasonal promotional offers.
  • Heavy use of systems including Salesforce, Microsoft Office Teams, Word & Excel, and Ship Compliant
  • Have working knowledge of compliance regards to state mandates & requirements
    First contact resolution: Properly addressing our members' and clients' needs at first touch-point; eliminating the need for the customer to follow up with a second contact.
  • Utilize the CRM database to create innovative uses of customer data to enhance member and consumer relationships while adding incremental revenue to the membership services group.
  • Work with the Director of Membership & Wine Club Manager to identify new and creative opportunities to leverage Salesforce CRM related to retention and member benefits.
  • Be proactive in presenting ideas and solutions that drive better customer experiences on the web, our membership services team, and our hospitality locations.
  • Serve as a go-to resource for user assistance and issues with Magento, our Order Management and eCommerce platform across all business channels, including tasting rooms and fulfillment.
  • On occasion, work at winery events at any of our locations in Napa and Sonoma.
  • Complete other duties and responsibilities as required by the winery.

Requirements:

  • A Bachelor's Degree or similar degree preferred or relevant work experience.
  • 2-3 years of customer service experience.
  • Possess excellent communication (written and verbal) and interpersonal skills.
  • Enjoy telephone work and engaging our Members and Guests.
  • Highly motivated, organized and detail-oriented with the ability to work in a fast paced environment with tight deadlines.
  • Must be a dependable team-player and a highly motivated autonomous worker who can maintain project deadlines and a sense of urgency.
  • Must be able to work overtime and weekends as necessary.
  • Proficient with Microsoft Word, Excel, PowerPoint and Outlook at an intermediate level.
  • Working knowledge of CRM, POS and other winery-related systems.
  • Perform duties and responsibilities in a manner consistent with the policies of HALL Wines.
  • Must be able to lift 50 pounds.

Hours & Days Required:
Full-time position working Monday through Friday but must be flexible to work different days and hours as required. Weekend work is infrequent. There are at least four occasions throughout the year when this person assists with events at the winery.


Compensation & Benefits:

  • Hourly rate dependent on experience with potential for bonus. This role does not earn commissions.
  • Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation,
    paid volunteer work, 401K, and discounts on wines.

Hall family of wines is looking for a part-time on call Wine Educator for our WALT BACA tasting room in Healdsburg. This is a unique opportunity for a motivated hospitality professional to be a part of our first cobranded property for WALT & BACA Wines. WALT & BACA are owned by the Hall family, whose reputation for outstanding wines and hospitality is far-reaching. WALT makes world class Pinot Noirs & Chardonnays from premier vineyards across the Pacific Coast. BACA is our newest brand and makes Zinfandel from pedigreed California vineyards.


The Wine Educator is responsible for hosting visitors to the WALT & BACA tasting room for tours & tastings, and educating guests on our story, and wines in order to sell wine, acquire new wine club members, and create ambassadors to the brand.


ABOUT YOU:
You are a team player passionate about hospitality, sales & wine! You enjoy making presentations, entertaining, and interacting with guests. You are professional, articulate, friendly, patient and wired for service. You enjoy anticipating and responding to even the unexpressed wishes and needs of our guests. You are a brand champion who is committed to providing the finest personal service and maintaining our facilities in order to create a warm, relaxed, yet refined ambiance.

You are successful at wine sales, wine club acquisitions, and building lasting relationships, which will distinguish WALT & BACA in people’s hearts and minds. You feel responsible for representing WALT & BACA in a professional manner and protecting all of the assets of the company. You are a supportive team player who will do whatever it takes to get the job completed well and with integrity. You have a contagious enthusiasm for wine country and our wines.

PHYSICAL DEMANDS:

  • Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
  • Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
  • Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
  • Ability to stand for long periods of time

COMPENSATION:
We offer a competitive compensation package at above market standards- For Wine Educators we offer a base hourly wage, plus commission on sales and wine club acquisitions. Full time employees enjoy Health insurance (Medical, Dental & Vision), paid vacation, paid volunteer work, 401k, a generous bi-annual wine allocation and employee discount.

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